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Your “All Green” Dashboard Is Lying to You | A CEO’s Guide to Revenue Truth

Posted Feb 18, 2026 | Views 3
# Revenue leadership
# SaaS unit economics
# Revenue lifecycle
# Bow Tie model
# Expansion revenue
# Churn analysis
# Customer retention
# Revenue leakage
# Board reporting metrics
# Enterprise valuation
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Speakers

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Heather Holst-Knudsen
CEO @ H2K Labs

Heather Holst-Knudsen is a distinguished figure and expert in the events, media, marketing and technology sectors. Using her extensive experience, she guides clients in adapting to structural economic and market changes, seizing the chance to innovate and evolve. She specializes in digital and data disruption and opportunity, exploring how these overarching factors can impact revenue growth,customer-centricity, operational efficiency, profit margins, and the overall valuation of companies in both public and private markets. Her journey began at her family business, Thomas Publishing Company, where she honed her skills. She further expanded her expertise by holding positions at early industry giants Miller Freeman, Reed Elsevier, and IDG. Returning to Thomas Publishing, Heather founded and spearheaded Manufacturing Enterprise Communications, an integrated media portfolio connecting buyers and sellers in the manufacturing and technology sectors. Starting in 2015 and spanning the next seven years, she leveraged her expertise as a revenue and business leader in various SaaS businesses, including Feathr, Gleanin, Brella and Edflex. Heather is deeply passionate about digital innovation, data monetization, and AI and how these strategies fuel revenue growth, profitability, and company valuation. To serve and create value for clients in these areas, she launched H2K Labs, dedicated to generating and leveraging value through data for media, business information, events, and adjacent technology and service markets.

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Taylor Kessel-Salomonsson
Chief Growth Officer @ Naylor Association Solutions

Taylor Kessel-Salomonsson is a consultant, advisor, and operator specializing in building revenue and growth engines for B2B organizations. She currently serves as Chief Growth Officer at Naylor Association Solutions, a PE-backed media company that helps associations maximize non-dues revenue streams.

Previously, Taylor was VP of Marketing at Bloomfilter, a VC-backed B2B SaaS startup, where she transitioned from advisor to operational leader—helping the company secure a $7.5M seed round, sign on their first beta customers, and launch into general availability. She also served as Head of Product & Content Marketing at Conexiom, a PE-backed automation SaaS company, leading cross-functional marketing teams focused on product positioning, go-to-market strategy, sales enablement, competitive intelligence, and customer advocacy programs.

Earlier in her career, Taylor led marketing initiatives at Syncari, DocuSign, and Salesforce, driving successful launches for emerging products. Known for her expertise in revenue growth, operational marketing, and scaling B2B businesses, Taylor brings a data-driven and strategic perspective to building high-impact growth engines.

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SUMMARY

In this engaging conversation, Taylor Kessel-Salomonsson, Chief Growth Officer at Naylor Association Solutions, shares her unconventional career journey from marketing to revenue leadership. She emphasizes the importance of storytelling in sales, the need for organizational alignment, and the significance of understanding the buyer journey. Taylor introduces the bow tie model as a new approach to viewing the customer lifecycle and discusses key metrics for revenue success. She also highlights the role of content as a growth engine and the differences between PE-backed and VC-backed companies. Throughout the discussion, Taylor provides valuable insights for CEOs and revenue leaders on becoming more data-driven and building strong relationships with C-suite stakeholders.

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TRANSCRIPT

[00:00–01:30] Setting the Stage: Revenue Truth Over Optics Heather frames the episode around a common CEO blind spot: dashboards that appear healthy while underlying revenue mechanics are misaligned.

[01:30–05:00] Taylor’s Revenue Lens Taylor Kessel-Salomonsson shares her background across high-growth SaaS and PE-backed environments, explaining how different capital structures shape growth expectations and operational discipline.

[05:00–09:00] The Danger of “All Green” Metrics Taylor explains how dashboards can create false confidence. Lagging indicators like bookings and closed revenue often hide early-stage pipeline decay, declining conversion quality, or poor retention dynamics.

[09:00–14:00] The Bow-Tie Revenue Model She introduces the bow-tie framework, connecting acquisition, onboarding, retention, and expansion into a single continuous revenue system rather than siloed functions.

[14:00–20:00] Pipeline Illusions & Revenue Leakage Taylor breaks down how inflated pipeline, low-quality MQLs, and weak qualification standards distort forecasting and create artificial optimism.

[20:00–26:00] Content Is Not a Lead Machine She challenges the idea that content automatically produces revenue, emphasizing buyer intent, journey mapping, and alignment between marketing and sales.

[26:00–31:00] PE vs. VC Growth Discipline Taylor outlines the difference between venture-backed growth at all costs and private equity’s focus on profitable, efficient expansion.

[31:00–36:00] The Three Questions CEOs Should Ask She shares practical diagnostic questions leaders can use to test revenue integrity, pipeline health, and retention quality.

[36:00–Closing] Revenue as a System, Not a Report The episode closes with a clear message: growth is not about pretty dashboards. It’s about building a durable, measurable revenue engine that connects strategy, execution, and accountability.

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