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Turning Your Passive Data Lake into an Active Revenue Stream

Posted Mar 04, 2026 | Views 1
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Heather Holst-Knudsen
CEO @ H2K Labs

Heather Holst-Knudsen is a distinguished figure and expert in the events, media, marketing and technology sectors. Using her extensive experience, she guides clients in adapting to structural economic and market changes, seizing the chance to innovate and evolve. She specializes in digital and data disruption and opportunity, exploring how these overarching factors can impact revenue growth,customer-centricity, operational efficiency, profit margins, and the overall valuation of companies in both public and private markets. Her journey began at her family business, Thomas Publishing Company, where she honed her skills. She further expanded her expertise by holding positions at early industry giants Miller Freeman, Reed Elsevier, and IDG. Returning to Thomas Publishing, Heather founded and spearheaded Manufacturing Enterprise Communications, an integrated media portfolio connecting buyers and sellers in the manufacturing and technology sectors. Starting in 2015 and spanning the next seven years, she leveraged her expertise as a revenue and business leader in various SaaS businesses, including Feathr, Gleanin, Brella and Edflex. Heather is deeply passionate about digital innovation, data monetization, and AI and how these strategies fuel revenue growth, profitability, and company valuation. To serve and create value for clients in these areas, she launched H2K Labs, dedicated to generating and leveraging value through data for media, business information, events, and adjacent technology and service markets.

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Max Gabriel
CEO @ Augmented AI

Max Gabriel is the Co-Founder and CEO of Augmented AI, a company dedicated to helping events and media businesses seamlessly embed AI agents into their workflows.

Previously, Max served as President of IIRIS and Chief Transformation Officer at Informa Markets, where he led the company’s digital transformation agenda through the pandemic. He joined Informa in 2015 as Group Digital Director, later becoming Chief Digital Officer at Taylor & Francis, where he spearheaded the Growth Acceleration Plan—driving significant eBook revenue growth through the launch of T&F’s proprietary platform.

Before Informa, Max held the role of Chief Technology Officer at Pearson Plc, where he launched the company’s first tablet-based learning products in India and South Africa. His earlier career includes senior global technology leadership roles at Diageo, Pfizer, and J.P. Morgan Chase.

Max began his career as a software engineer in the financial services industry. Today, he is also an active angel investor and advisor, supporting early-stage tech startups focused on media and AI.

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SUMMARY

Enterprises do not suffer from a lack of data. They suffer from a lack of monetization. This conversation outlines how leaders can turn passive data lakes into active revenue engines by reframing data as a customer strategy, delivering value in 100-day cycles, prioritizing real-time behavioral signals, separating governance from commercialization, and preparing for the rise of AI-driven agent operating models tied directly to performance.

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TRANSCRIPT

[07:00] How to lead "ordinary teams" to achieve extraordinary outcomes, featuring a powerful lesson from a $300M Pfizer transformation.

[11:10] Why you should focus on "customer interaction" rather than treating a project solely as a technical data initiative.

[13:48] How to secure brand-level buy-in during massive data transformations using 100-day proof points.

[19:34] Overcoming fragmented data silos by utilizing data lakes and deploying the "Iris Tracker" for gathering dynamic behavioral data at scale.

[24:28] How to balance strict data governance with commercial value creation in a large, complex enterprise.

[27:30] Making the pivot to ensure AI is the "core" rather than just a "topping," and unlocking the power of unstructured data.

[34:38] Understanding how AI agents actually work together to automate workflows and why they will soon outnumber people.

[41:16] How Markus AI is using three distinct agent personas (Executive Coach, Expert Concierge, and Executive Assistant) to fix the fragmented event tech stack.

[46:24] Unpacking the business value AI agents bring to event organizers, sponsors, and attendees.

[50:37] Why the traditional SaaS subscription model is peaking, and how agent-based, outcome-driven models will replace it.

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