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Truth, Trust, and Experience: Protecting Brand Value in the Age of Deepfakes

Posted Feb 03, 2026 | Views 4
# AI and brand trust
# Experience-led growth
# B2B events and media
# Creative leadership
# Executive Strategy
# Revenue durability
# Customer Experience (CX)
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Speakers

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Heather Holst-Knudsen
CEO @ H2K Labs

Heather Holst-Knudsen is a distinguished figure and expert in the events, media, marketing and technology sectors. Using her extensive experience, she guides clients in adapting to structural economic and market changes, seizing the chance to innovate and evolve. She specializes in digital and data disruption and opportunity, exploring how these overarching factors can impact revenue growth,customer-centricity, operational efficiency, profit margins, and the overall valuation of companies in both public and private markets. Her journey began at her family business, Thomas Publishing Company, where she honed her skills. She further expanded her expertise by holding positions at early industry giants Miller Freeman, Reed Elsevier, and IDG. Returning to Thomas Publishing, Heather founded and spearheaded Manufacturing Enterprise Communications, an integrated media portfolio connecting buyers and sellers in the manufacturing and technology sectors. Starting in 2015 and spanning the next seven years, she leveraged her expertise as a revenue and business leader in various SaaS businesses, including Feathr, Gleanin, Brella and Edflex. Heather is deeply passionate about digital innovation, data monetization, and AI and how these strategies fuel revenue growth, profitability, and company valuation. To serve and create value for clients in these areas, she launched H2K Labs, dedicated to generating and leveraging value through data for media, business information, events, and adjacent technology and service markets.

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Philip Thomas
Executive Chairman @ Informa Festivals

Over three decades of leading global businesses, I have focussed on growth, innovation, and transformation across digital, marketing, events, and media.

Currently, I serve as Executive Chairman of Informa Festivals, partnering with very talented people on the development of a portfolio of global events, including Cannes Lions, Game Developers Conference, Money 20/20, Black Hat, and the Tech Week portfolio, including London Tech Week.

As CEO of Ascential, a FTSE 250 company, I spearheaded major M&A initiatives, and returned over £850 million to shareholders.

I led the development and growth of Cannes Lions and Money 20/20 from their acquisitions by Ascential, at a combined cost of £185 million, to their ultimate sale to Informa for £1.2 billion in 2024 — achieving a 55% premium and one of the highest multiples ever seen in the sector.

My board and advisory roles — including positions with the BBC, Media Trust, and Malaria No More— allow me to focus on talent, innovation, and equity within the media and marketing industries and beyond. I was recognized as an Agent of Change by Management Today for my work on gender equality. I am an Honorary Fellow of the Institute of Practitioners in Advertising.

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SUMMARY

As AI accelerates content creation and deepfakes blur reality, trust and experience are emerging as the most defensible drivers of revenue growth. In this episode of The Revenue Room™ Podcast, Philip Thomas, Chief Creative Officer at Informa and Chairman of Cannes Lions, explains why creativity must operate at the executive level, how live experiences compound brand value, and why governance and authenticity are becoming competitive advantages in an automated world.

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TRANSCRIPT

[00:00–02:00] Why This Conversation Matters Heather sets the stage around how creativity, experience, and brand are now revenue-critical assets in a data- and AI-driven economy.

[02:00–06:00] Philip Thomas’ Career Shift Philip shares his move from media into B2B events, recognizing early that human connection increases in value as digital scales.

[06:00–10:00] Cannes Lions as a Growth Engine Cannes Lions evolved from a niche awards show into a global platform by treating the event as a brand, ecosystem, and year-round value creator.

[10:00–16:00] Creativity at the Executive Level Informa created a Chief Creative Officer role to ensure experience, creativity, and commercial outcomes are aligned, not siloed.

[16:00–24:00] Scale, Acquisitions, and Integration Global scale accelerates growth, but integration only works when organizations share mission, culture, and long-term vision.

[24:00–32:00] AI, Trust, and Industry Risk AI raises both opportunity and risk. Trust, authenticity, and governance will separate leaders from laggards.

[32:00–40:00] Events Are Undervalued Assets Events deliver predictable revenue, retention, and IP, yet remain undervalued by public markets.

[40:00–47:00] Final Takeaway Growth happens when creativity is operationalized, measured, and directly tied to revenue strategy.

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