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Beyond the Badge Scan: How Clarion Events Is Building a Data Business Under PE Ownership

Posted Oct 29, 2026 | Views 3
# B2B Events
# Event data monetization
# Ai in events
# Lead intelligence
# Data as solution
# first-party data strategy
# Build buy partner
# AI Partnership
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Speakers

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Heather Holst-Knudsen
CEO @ H2K Labs

Heather Holst-Knudsen is a distinguished figure and expert in the events, media, marketing and technology sectors. Using her extensive experience, she guides clients in adapting to structural economic and market changes, seizing the chance to innovate and evolve. She specializes in digital and data disruption and opportunity, exploring how these overarching factors can impact revenue growth,customer-centricity, operational efficiency, profit margins, and the overall valuation of companies in both public and private markets. Her journey began at her family business, Thomas Publishing Company, where she honed her skills. She further expanded her expertise by holding positions at early industry giants Miller Freeman, Reed Elsevier, and IDG. Returning to Thomas Publishing, Heather founded and spearheaded Manufacturing Enterprise Communications, an integrated media portfolio connecting buyers and sellers in the manufacturing and technology sectors. Starting in 2015 and spanning the next seven years, she leveraged her expertise as a revenue and business leader in various SaaS businesses, including Feathr, Gleanin, Brella and Edflex. Heather is deeply passionate about digital innovation, data monetization, and AI and how these strategies fuel revenue growth, profitability, and company valuation. To serve and create value for clients in these areas, she launched H2K Labs, dedicated to generating and leveraging value through data for media, business information, events, and adjacent technology and service markets.

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Narisa Wild
CDO @ Clarion Events, NA

SUMMARY

In this episode of The Revenue Room™, host Heather Holst-Knudsen welcomes back Narisa Wild, Chief Digital Officer at Clarion Events North America. With more than 26 years building digital products across media, events, and technology, including senior roles at Scripps Networks, Penton, and Informa, Narisa takes us inside how AI is actually showing up at Clarion today. She unpacks Converge+, the AI-powered leads intelligence platform that turns a simple badge scan into a stream of buyer signals spanning pre-event outreach, show-floor conversations, media campaigns, and post-event content.

Narisa also shares how Clarion chose to partner rather than build or buy under private equity ownership, why the platform had to be profitable in year one without adding headcount, and what it takes to move a sales organization from selling square footage to selling data as a solution.

B2B Events, Event Data Monetization, AI in Events, Lead Intelligence, Data as a Solution, First-Party Data, Private Equity, Build Buy Partner, AI Partnerships, Sales Transformation, Change Management, Digital transformation, Revenue Growth

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CONTENT & TRANSCRIPT

[03:01] Why Clarion anchored its AI bets in leads intelligence, and how Converge+ serves sponsors, exhibitors, attendees, and media customers.
[04:58] Why changing customer and internal stakeholder behavior is harder than the technology itself.
[07:50] Why Clarion measures depth of engagement, not scan volume, as its key KPI.
[10:45] How Converge Activate uses scarcity and co-branded outreach to drive pre-event conversion.
[13:57] Bringing first-party media data from webinars, podcasts, newsletters, and display into one leads intelligence view.
[19:21] How the "AI librarian" and session synopses keep generating sponsor leads one to four months after an event.
[22:34] The data architecture behind it all: Databricks, controlled partner access, and Markus AI as the glue across the event tech stack.
[29:47] Packaging Converge+ into booth sales, and an honest look at why the subscription shift is "really difficult."
[35:22] SaaS versus revenue share: how Clarion structures its AI partnerships so partners have skin in the game.
[42:03] Build, buy, or partner: delivering innovation under private equity ownership while covering costs in year one.
[47:56] What a true competitive moat looks like in two years: a revenue mix shifted toward data solutions and visibility into exhibitor pipelines.
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