The Intelligent Show Floor: Turning Event Data into Exhibitor ROI & Revenue Velocity
Speaker

In her current role as CEO of Clarion Events North America, Liz oversees the strategic direction for the Clarion North American business by focusing on customer and behavioral insights, commercial effectiveness, digital platform development, and innovation. In addition, she is responsible for product strategy development where she partners with Clarion’s portfolio directors to identify growth opportunities to enhance our existing events and develop new digital offerings. Her forward-thinking mindset constantly has her eye on the customer experience and how to continuously evolve what our events, media and products offer to increase the value we provide face-to-face and digitally.
Liz earned her bachelor’s degree from Niagara University, a master’s degree from the University of New Haven and a digital marketing certificate from Cornell University. She is active in her community where she volunteers, assisting her sons’ sports teams throughout the year, managing communications and events. Liz is the Chair of SISO’s Marketing Special Interest Group and is on the Board of Directors for SISO and the Board of Directors for UFI. Liz has been named to The 100 Most Influential People in the Events Industry, The Virtual Event Industry Smart 100 List and Event Content Professionals to Follow list. She is also an active member in the Women In Exhibitions Network North American Chapter and is a member of several Event Technology Advisory Boards. Liz lives in Connecticut with her husband, two boys, two dogs, and a cat.
SUMMARY
Liz Irving shares how Clarion Events is evolving beyond traditional events into a data-driven, customer-first platform focused on delivering real, measurable outcomes. At the core is a shift from selling lead lists to providing actionable buying signals—helping customers clearly understand ROI and make smarter decisions. Through the launch of Converge Plus, Clarion is connecting data across events and media to create continuous engagement, richer insights, and AI-powered intelligence. The journey wasn’t without challenges—messy data, imperfect launches, and team growing pains—but it reinforced key lessons: move fast, build with customers, and pair technology with human support. Ultimately, the focus is simple but powerful: success comes from deeply understanding customers and becoming an essential partner in their growth.
CONTENT & TRANSCRIPT
