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From 0 to 27 AI Agents: How The Channel Company Is Becoming AI-Native | Matt Yorke

Posted Oct 20, 2026 | Views 4
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Heather Holst-Knudsen
CEO @ H2K Labs

Heather Holst-Knudsen is a distinguished figure and expert in the events, media, marketing and technology sectors. Using her extensive experience, she guides clients in adapting to structural economic and market changes, seizing the chance to innovate and evolve. She specializes in digital and data disruption and opportunity, exploring how these overarching factors can impact revenue growth,customer-centricity, operational efficiency, profit margins, and the overall valuation of companies in both public and private markets. Her journey began at her family business, Thomas Publishing Company, where she honed her skills. She further expanded her expertise by holding positions at early industry giants Miller Freeman, Reed Elsevier, and IDG. Returning to Thomas Publishing, Heather founded and spearheaded Manufacturing Enterprise Communications, an integrated media portfolio connecting buyers and sellers in the manufacturing and technology sectors. Starting in 2015 and spanning the next seven years, she leveraged her expertise as a revenue and business leader in various SaaS businesses, including Feathr, Gleanin, Brella and Edflex. Heather is deeply passionate about digital innovation, data monetization, and AI and how these strategies fuel revenue growth, profitability, and company valuation. To serve and create value for clients in these areas, she launched H2K Labs, dedicated to generating and leveraging value through data for media, business information, events, and adjacent technology and service markets.

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Matt Yorke
CEO @ The Channel Company

Matt Yorke is the Chief Executive Officer of The Channel Company, a global leader in delivering news, insights, strategy, events, and marketing services for the IT industry. With decades of experience at the intersection of media, marketing, and technology, Matt is a recognized industry leader known for driving transformation and innovation.

Before joining The Channel Company, Matt served as Global Chief Revenue Officer at Foundry (an IDG Inc. company), where he oversaw all revenue streams and spearheaded significant growth through four acquisitions, transforming the company into an integrated marketing technology and data provider. Prior to that, he led digital transformation and M&A initiatives as Chief Digital Officer at Northstar Travel Group and held senior leadership roles at Arizent, OMD, and IDG.

Matt's contributions to the industry have earned him numerous accolades, including Foundry's Outstanding Business Performance Award (2021), Folio Industry Pioneer (2017), and BtoB's Media Business Executive Innovator (2010). Known for his visionary leadership, Matt continues to shape the future of media and marketing technology with a strong focus on growth and innovation.

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SUMMARY

In this episode of The Revenue Room™, host Heather Holst-Knudsen welcomes back Matt Yorke, CEO of The Channel Company (parent of CRN and the leading platform for the global IT channel), for his third appearance on the show. Since his standout session at RevvedUP, Matt has accelerated The Channel Company's AI transformation from a handful of pilots to 27 deployed agents, a governance-first operating model, and a public mandate to become an AI-native company within two years. Matt shares candidly what's worked, what flopped, and how he's now leveraging nearly 50 years of proprietary data—awards entries, behavioral data, campaign data, and 61 annual research studies—to execute a "once-in-a-lifetime pivot" into a predictive growth platform for the channel.

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CONTENT & TRANSCRIPT

[02:18] Where The Channel Company stands on its AI maturity journey—"a full foot and a toe in stage four"—and the roadmap to insights at scale and autonomy.
[04:03] The "once-in-a-lifetime pivot": turning 50 years of proprietary data on every MSP in the world into a predictive, pipeline-driving platform.
[04:45] The hard lesson from the TechTarget and CNET era—why legacy players play defense during platform shifts, and how to avoid repeating it with AI.
[09:29] How the Aurora awards agent drove a 400% increase in awards completion rates while boosting table sales—without adding headcount.
[11:08] What's working (Seismic, attention.io call reports) and what flopped (the in-house AI proposal builder)—and why "I can't ship you a box of AI."
[15:05] Using Copilot as a chief of staff and "skeptical board member" personas to prep for town halls and board meetings.
[18:58] Inside CRN Answers: 114,000 queries, tripled site search usage, 20% lift in dwell time—and how it's monetized through dedicated ad units and conquesting.
[19:58] Why www may not be the destination in five years, and how trusted content becomes a product layer instead of a page.
[24:34] The coming token economics problem: compute costs, model price wars, and why AI-native platforms have the advantage over bolted-on SaaS.
[28:53] How Matt tracks AI adoption—weekly Domo dashboards, quarterly board reporting, $500 AI innovation awards, and 6.5 hours saved per employee per week.
[30:27] The new hiring gate: "Prove to me why AI can't do this specific role."
[33:51] Where AI stops and humans begin: "Don't outsource the decision to AI—outsource the work to AI so you can make a better, more informed decision."
[34:58] Building a governance-first AI model: training agents, sign-off requirements, an AI review studio, and air-traffic-control committees.
[37:32] The two-year vision: agents working while you sleep, matching buyer intent to partner capabilities, and becoming a true market-maker platform.
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